Shipping and Returns Policy

1. Delivery areas

We ship from France to the following destinations:

• Metropolitan France (Corsica included).
• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• Switzerland, United Kingdom and Norway: on quotation, customs duties payable by the recipient.

As sewing machines are bulky and heavy equipment, certain destinations may be subject to a specific transport quotation. You are informed of this before payment is confirmed.

2. Delivery charges

No free delivery is offered: shipping costs are charged according to the destination indicated above. For sewing machines, which are bulky and heavy equipment, a specific transport quotation may be drawn up; you are informed of this before payment is confirmed.

Timeframes are indicative and run from the shipping confirmation, excluding weekends and public holidays.

3. VAT and customs duties

Delivery in France: all prices displayed are incl. VAT (all taxes included), including French VAT at the rate of 20 %. The amount displayed in the basket and at the order stage is the amount definitively paid, excluding delivery options.

Delivery within the European Union: French VAT at the rate of 20 % is also applied, in accordance with the intra-Community distance selling scheme for businesses whose cross-border turnover remains below the threshold of 10,000 € per year (Article 258 B of the French General Tax Code). The prices displayed are therefore incl. VAT for all European Union destinations.

Delivery outside the European Union (Switzerland, United Kingdom, Norway, United States, etc.): prices are displayed excl. VAT (excluding taxes). French VAT is not applied, since the sale then constitutes an exempt export. Depending on the country of destination, local VAT, customs duties and customs clearance charges may be required by the carrier or the customs authority; they are payable exclusively by the recipient and are not collected by Vesxpress.

Note on price: the applicable VAT is determined automatically at the basket stage, according to the delivery address entered by the customer. A customer delivered outside the European Union will therefore see the amount of French VAT removed from their total.

4. Order tracking

As soon as your parcel is shipped, an e-mail containing your tracking number is sent to you. You can also check the status of your order from your customer account. For bulky machines, our carrier will contact you in order to arrange a delivery appointment.

5. Receipt of the parcel

We invite you to check the condition of the parcel in the presence of the delivery driver. In the event of apparent damage, absence or missing items, you must:

1. refuse the parcel or issue precise, dated reservations on the delivery note;
2. photograph the packaging and the product;
3. report the incident to us within 3 working days at contact@vesxpress.com or on (+33) 7 57 82 02 38.

6. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a period of 14 days from receipt of the product to exercise your right of withdrawal, without having to give reasons for your decision. To do so, notify us of your decision by e-mail at contact@vesxpress.com or via the contact form, stating the order number.

The refund is made within a period of 14 days from receipt of the returned item or of proof of dispatch, using the same means of payment as that used for the purchase.

7. Return conditions

• The product must be returned in its original condition, unused, complete, with all its accessories, instructions and original packaging.
• A return authorisation (RMA number) must be requested in advance; no parcel without an RMA will be accepted.
• Return costs are payable by the customer, except in the event of an error on our part or a defective product.
• The product must be properly packed and insured; we recommend transport with tracking.

8. Products excluded from the right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to: goods made to the consumer’s specifications or clearly personalised, unsealed goods that cannot be returned for reasons of hygiene, and goods liable to deteriorate rapidly.

9. Legal guarantees

Independently of the manufacturer’s commercial guarantee, all our products benefit from:

• the legal guarantee of conformity of 2 years (Articles L217-3 et seq. of the French Consumer Code);
• the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), within a period of 2 years from the discovery of the defect.

To rely on these guarantees, contact us at contact@vesxpress.com with your invoice and a description of the defect. Shipping costs relating to a non-compliant product are payable by us.

10. Hidden defects and disputes

In the event of a dispute, you may have free recourse to the consumer mediator whose contact details are indicated in our terms and conditions of sale. The competent court is determined in accordance with the ordinary rules of law.